{"id":3302,"date":"2024-02-20T10:47:19","date_gmt":"2024-02-20T10:47:19","guid":{"rendered":"https:\/\/saffir.ma\/?page_id=3302"},"modified":"2026-01-09T16:01:26","modified_gmt":"2026-01-09T16:01:26","slug":"exchange-and-return-policy","status":"publish","type":"page","link":"https:\/\/saffir.ma\/fr\/exchange-and-return-policy\/","title":{"rendered":"Politique d\u2019\u00e9change et de retour"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3302\" class=\"elementor elementor-3302\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc29cfb e-flex e-con-boxed e-con e-parent\" data-id=\"cc29cfb\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4b205ff elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"4b205ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-55ca8359258f9a412be7e73af65d2aac\"><div class=\"porto-u-main-heading\"><h2   >Politique d\u2019\u00e9change et de retour<\/h2><\/div><style>.porto-u-55ca8359258f9a412be7e73af65d2aac.porto-u-heading{text-align:center}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-595bbb6 e-flex e-con-boxed e-con e-parent\" data-id=\"595bbb6\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c405811 elementor-widget elementor-widget-text-editor\" data-id=\"c405811\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous comprenons qu\u2019il puisse parfois \u00eatre n\u00e9cessaire d\u2019effectuer un \u00e9change ou un retour, et nous souhaitons que votre exp\u00e9rience d\u2019achat soit aussi fluide que possible. Voici notre politique d\u2019\u00e9change et de retour :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8510553 e-flex e-con-boxed e-con e-parent\" data-id=\"8510553\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-246eb0e elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"246eb0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-deedcbb7371acea8894cf5880bfdad9c\"><div class=\"porto-u-main-heading\"><h4   >Conditions g\u00e9n\u00e9rales<\/h4><\/div><style>.porto-u-deedcbb7371acea8894cf5880bfdad9c.porto-u-heading{text-align:right}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b4275e7 e-flex e-con-boxed e-con e-parent\" data-id=\"b4275e7\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-99e03cf elementor-widget elementor-widget-text-editor\" data-id=\"99e03cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Les produits peuvent \u00eatre \u00e9chang\u00e9s ou retourn\u00e9s dans un d\u00e9lai de 30 jours \u00e0 compter de la r\u00e9ception de votre commande.<br \/>Les articles doivent \u00eatre dans leur \u00e9tat d\u2019origine, non utilis\u00e9s, non port\u00e9s et accompagn\u00e9s de leur emballage d\u2019origine.<br \/>Les produits personnalis\u00e9s ou grav\u00e9s ne sont ni \u00e9changeables ni remboursables, sauf en cas de d\u00e9faut de fabrication ou de probl\u00e8me de qualit\u00e9.<br \/>Les articles en promotion ou en solde peuvent \u00eatre \u00e9ligibles \u00e0 un \u00e9change ou \u00e0 un retour, sous r\u00e9serve de disponibilit\u00e9.<br \/>Les frais de retour sont \u00e0 la charge du client, sauf en cas de d\u00e9faut de fabrication ou de probl\u00e8me de qualit\u00e9.<br \/>Les remboursements sont effectu\u00e9s via le mode de paiement initial, dans un d\u00e9lai de 7 jours ouvrables apr\u00e8s r\u00e9ception et inspection des articles retourn\u00e9s.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a920e2e e-flex e-con-boxed e-con e-parent\" data-id=\"a920e2e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-efc52cf elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"efc52cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-deedcbb7371acea8894cf5880bfdad9c\"><div class=\"porto-u-main-heading\"><h4   >Proc\u00e9dure d\u2019\u00e9change ou de retour<\/h4><\/div><style>.porto-u-deedcbb7371acea8894cf5880bfdad9c.porto-u-heading{text-align:right}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c6eba5 e-flex e-con-boxed e-con e-parent\" data-id=\"5c6eba5\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-2606d80 elementor-widget elementor-widget-text-editor\" data-id=\"2606d80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contactez notre service client afin d\u2019obtenir un num\u00e9ro d\u2019autorisation de retour (RAR) ainsi que les instructions n\u00e9cessaires.<br \/>Emballez soigneusement le produit dans son emballage d\u2019origine, en y joignant tous les accessoires, \u00e9tiquettes et documents associ\u00e9s.<br \/>Incluez une copie de la facture originale ou de la confirmation de commande dans le colis<br \/>Exp\u00e9diez le colis \u00e0 l\u2019adresse communiqu\u00e9e par notre service client, en conservant une preuve d\u2019exp\u00e9dition et, si n\u00e9cessaire, une assurance du colis.<br \/>Produits d\u00e9fectueux ou endommag\u00e9s<\/p><p>Si vous recevez un produit d\u00e9fectueux ou endommag\u00e9, veuillez nous contacter dans les plus brefs d\u00e9lais afin d\u2019organiser un \u00e9change ou un remboursement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0646\u062d\u0646 \u0646\u062a\u0641\u0647\u0645 \u0623\u0646\u0647 \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646 \u0625\u062c\u0631\u0627\u0621 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u0648 \u0627\u0644\u0625\u0631\u062c\u0627\u0639\u060c \u0648\u0646\u0631\u064a\u062f \u0623\u0646 \u062a\u0643\u0648\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u062a\u0633\u0648\u0642 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0633\u0644\u0633\u0629 \u0642\u062f\u0631 \u0627\u0644\u0625\u0645\u0643\u0627\u0646. 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